If your IT partner is checking the boxes but something still feels off—this post is for you. Great IT support should feel seamless, strategic, and stress-free. If you're not quite there yet, these five questions can help you uncover areas for improvement and set a higher bar for your technology partnership.
1. Can My IT Partner Explain Things Without Tech Jargon?
What to listen for: Clear, plain-language explanations that make sense to you, not just to their engineers.
Why it matters: You should feel confident making tech decisions—and that starts with understanding your options.
2. Do I Hear from My IT Partner Proactively—Not Just When Something Breaks?
What to listen for: Regular check-ins, proactive updates, and a sense that they're looking ahead, not just reacting.
Why it matters: Consistent, forward-looking communication builds trust and prevents small issues from becoming big problems.
3. Do My Employees Rely on the IT Partner—or Each Other?
What to listen for: A responsive help desk, quick resolutions, and fewer "workarounds" passed around the office.
Why it matters: Your team should feel empowered and supported—not stuck solving their own tech issues.
4. Are We Having Strategic Conversations About Our Tech?
What to listen for: IT reviews, improvement suggestions, and guidance that aligns tech tools with your business goals.
Why it matters: IT shouldn't just "keep the lights on" — it should help your business grow.
5. Does Our Tech Make Work Easier or Harder?
What to listen for: Reliable systems, smooth processes, and a team that helps fine-tune your environment for real productivity.
Why it matters: When technology works the way it should, your whole business runs better.
If any of these questions made you pause, that’s a good thing. It means you’re ready to raise the bar. At Stamm Tech, we help businesses turn their tech into a true advantage—not just a necessity.
Let’s talk about what better support can look like.
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